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British auto club

British Auto Club is a Ukrainian company with European investments and British approach to service. The main areas of work were technical assistance, settlement of events, as well as informational and legal support of motorists 24/7 all over Ukraine.
British auto club
The key investor is the British investment fund "EMF New Europe Insurance Fund"
The first online marketplace to provide 100% direct online insurance and service
On the market since 2000
The key investor is the British investment fund "EMF New Europe Insurance Fund"
The first online marketplace to provide 100% direct online insurance and service
01 / 03

Services rendered on the project

Client Tasks
Bring the work of employees into a single space
Organize uninterrupted and high-quality work of the call center
To implement logic of automatic distribution of operators' workload
To organize work on underwriting stage
Implement data exchange between systems
High fault tolerance of systems
Task

We proposed the implementation of a corporate portal and CRM on all three levels with the finalization and customization of the necessary modules

Waterfall

Applied methodology

Project results

Project results

Developed and implemented CRM, a corporate portal with serious customization and development of more than a dozen modules

Hours of work
About 16 000 hours
Development time
Over 12 months
Number of employees
1000+
Call center operators
200+
Calls per month
1 000 000 +
01

Implemented

Corporate portal for the unlimited number of users

Integrated into the corporate portal

All the back office work

Developed

Telephone module based on WEBRTC

Introduced

New insurance product

Fault-tolerance

Based on the web-cluster

02

Generated per day

More than 13,000 cases, of which the vast majority are calls

Leads

Over 800,000

Couriers, working with the system

More than 40

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Vivat