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British auto club

British Auto Club is a Ukrainian company with European investments and British approach to service. The main areas of work were technical assistance, settlement of events, as well as informational and legal support of motorists 24/7 all over Ukraine.
British auto club
The key investor is the British investment fund "EMF New Europe Insurance Fund"
The first online marketplace to provide 100% direct online insurance and service
On the market since 2000
The key investor is the British investment fund "EMF New Europe Insurance Fund"
The first online marketplace to provide 100% direct online insurance and service
01 / 03

Services rendered on the project

Client Tasks
Bring the work of employees into a single space
Organize uninterrupted and high-quality work of the call center
To implement logic of automatic distribution of operators' workload
To organize work on underwriting stage
Implement data exchange between systems
High fault tolerance of systems
Task

We proposed the implementation of a corporate portal and CRM on all three levels with the finalization and customization of the necessary modules

Implementation of a corporate portal on all three levels

Technical, technological and organizational

As part of the Technical implementation, to implement

1. Fail-safe cluster architecture of database server, web server and telephony server 2. Horizontal Sharding

As part of the Technological implementation

1. Design and implementation of telephony with predictive dialing 2. Development of logic for handling Inbound and Outbound marketing campaigns 3. Development of modules: - Underwriting. - Sales - Exchange with 7 external systems - CALL-Centre with predictive set - CRM system with functionality to work with marketing companies, scoring, scripts, logic of work with insurance objects, calculation of insurance premium in a few clicks, etc.) - Courier service module - Knowledge base

As part of organizational implementation

1. Personnel training, certification 2. Job descriptions 3. QPI Integration

Project support

Consulting, technical support

Waterfall

Applied methodology

The Waterfall methodology is a classic software lifecycle model that consists of sequential and linear development phases. "Waterfall" allows you to plan and fix the budget and schedule plan.


We use this model to develop systems where all their requirements can be defined and fixed in advance, assuming that these requirements will not change during the implementation of the product.

"Waterfall methodology is good for predictable projects, but not for innovative ones." - Steve Blank, author of Agile Methodology
Project results

Project results

Developed and implemented CRM, a corporate portal with serious customization and development of more than a dozen modules

Hours of work
About 16 000 hours
Development time
Over 12 months
Number of employees
1000+
Call center operators
200+
Calls per month
1 000 000 +
01

Implemented

Corporate portal for the unlimited number of users

Integrated into the corporate portal

All the back office work

Developed

Telephone module based on WEBRTC

Introduced

New insurance product

Fault-tolerance

Based on the web-cluster

02

Generated per day

More than 13,000 cases, of which the vast majority are calls

Leads

Over 800,000

Couriers, working with the system

More than 40

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Vivat