British auto club
Services rendered on the project
We proposed the implementation of a corporate portal and CRM on all three levels with the finalization and customization of the necessary modules
Implementation of a corporate portal on all three levels
Technical, technological and organizational
As part of the Technical implementation, to implement
1. Fail-safe cluster architecture of database server, web server and telephony server 2. Horizontal Sharding
As part of the Technological implementation
1. Design and implementation of telephony with predictive dialing 2. Development of logic for handling Inbound and Outbound marketing campaigns 3. Development of modules: - Underwriting. - Sales - Exchange with 7 external systems - CALL-Centre with predictive set - CRM system with functionality to work with marketing companies, scoring, scripts, logic of work with insurance objects, calculation of insurance premium in a few clicks, etc.) - Courier service module - Knowledge base
As part of organizational implementation
1. Personnel training, certification 2. Job descriptions 3. QPI Integration
Project support
Consulting, technical support
Applied methodology
The Waterfall methodology is a classic software lifecycle model that consists of sequential and linear development phases. "Waterfall" allows you to plan and fix the budget and schedule plan.
We use this model to develop systems where all their requirements can be defined and fixed in advance, assuming that these requirements will not change during the implementation of the product.
Project results
Developed and implemented CRM, a corporate portal with serious customization and development of more than a dozen modules
Implemented
Corporate portal for the unlimited number of users
Integrated into the corporate portal
All the back office work
Developed
Telephone module based on WEBRTC
Introduced
New insurance product
Fault-tolerance
Based on the web-cluster
Generated per day
More than 13,000 cases, of which the vast majority are calls
Leads
Over 800,000
Couriers, working with the system
More than 40
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