go back

Zalp

The main initiator and owner of the project is the IT company SKALAR and the partner - "dark-kitchen" online restaurant chain "966"

Cloud restaurant chain "dark-kitchen" "966". Leaders of pan-Asian cuisine in this segment in 3 cities: Kharkov, Dnepr, Odessa

SKALAR is a Ukrainian IT company founded in 2011. Develop custom web solutions in the segments of medium and large businesses

Cloud restaurant chain "dark-kitchen" "966". Leaders of pan-Asian cuisine in this segment in 3 cities: Kharkov, Dnepr, Odessa

SKALAR is a Ukrainian IT company founded in 2011. Develop custom web solutions in the segments of medium and large businesses

01 / 02

Services rendered on the project

Epics

Create a product for food delivery ZALP, which would eliminate humans from all processes, where possible, and automate everything else as much as possible

Client Tasks

The system should allow a single operator to take more than 300 orders in a 12 hour shift

The system should allow a single motorized courier to deliver more than 35 orders per shift

The system must allow for the delivery of orders without delays

The system should have an incentive system for all key employees aimed at matching the real life cycle of the order to the calculated one

The system must build employee performance ratings

The system should independently distribute orders by courier

The system should build optimal routes, taking into account traffic jams and in real time for all types of couriers (pedestrian, motorist, cyclist)

Ability to work in automatic and semi-automatic courier management mode

It is resource-intensive and impractical to plan from scratch the functionality of a full-fledged system. We decided to go with the MVP product To do this we needed to:

Design a Kernel that meets all the REST requirements of the application: Performance

Scalability; Simplicity of a unified interface; Openness of components to possible changes to meet changing needs (even while the application is running); Transparency of relations between system components for service providers; Portability of system components by moving program code together with data; Reliability, expressed as resistance to system-level failures in the presence of failures of individual components, connections, or data;

Define the starting functionality of the system, covering most of the basic needs

To implement the system in the target business

Implement a pilot project)

Design a working MVP version of the system, implement it in the target business

Receive feedback

Collect feedback during operation, improve and refine (deliver 700 to 2000 orders per day)

Develop a full-fledged product and bring it to market

Applied methodology

Kanban is a "pipeline" framework. It helps to process and prioritize incoming tasks, which are then executed according to priorities. Since the number of tasks in the work is strictly limited - they are always in focus, issues and problems related to the tasks are always quickly resolved. The cycle of solving each specific task is minimal, as well as the labor costs, and continuous improvement allows you to achieve maximum efficiency.

"Kanban helps you see the big picture while staying focused on the details." - Henrik Kniberg

Project results

Got a working innovative product that automates business processes of order-taking, food production and delivery

Saves staff of logisticians

by 90%

Reduces headcount of couriers

by 20%

Reduces operator headcount

by 70%

Provides high customer return, eliminating tardiness

for 95% of orders

Allows you to increase profitability

more than 15%

Takes orders, defines delivery time

Distributes orders among couriers (orders are assigned to couriers based on traffic congestion, order overflow, courier "breakdowns" and "no-shows", weather, etc., with minimum delays)

Distributes food to workshops and chefs

Marketing the current customer base

Responds to disruptions (delivery guy breaks down, cook goes on break, etc.)

Oversees efficiency at all stages

Supervises on-time delivery, no late deliveries

Collects and analyzes feedback (quality control)

Spent

more than 20 00 hours

Held

over 1000 meetings

Timeframe for the development and implementation of the pilot

over 2 years

Showed

8x growth

Processes orders per day

more than 1.5 thousand

Became

one of the leaders (dark kitchen) in Ukraine

Ready to start developing a project?

View project

British auto club