Zalp
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Zalp
The main initiator and owner of the project is the IT company SKALAR
and the partner - "dark-kitchen" online restaurant chain "966"
Cloud restaurant chain "dark-kitchen" "966". Leaders of pan-Asian cuisine in this segment in 3 cities: Kharkov, Dnepr, Odessa
SKALAR is a Ukrainian IT company founded in 2011. Develop custom web solutions in the segments of medium and large businesses
Cloud restaurant chain "dark-kitchen" "966". Leaders of pan-Asian cuisine in this segment in 3 cities: Kharkov, Dnepr, Odessa
SKALAR is a Ukrainian IT company founded in 2011. Develop custom web solutions in the segments of medium and large businesses
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Services rendered on the project
Epics
Create a product for food delivery ZALP, which would eliminate humans from all processes, where possible, and automate everything else as much as possible
Client Tasks
The system should allow a single operator to take more than 300 orders in a 12 hour shift
The system should allow a single motorized courier to deliver more than 35 orders per shift
The system must allow for the delivery of orders without delays
The system should have an incentive system for all key employees aimed at matching the real life cycle of the order to the calculated one
The system must build employee performance ratings
The system should independently distribute orders by courier
The system should build optimal routes, taking into account traffic jams and in real time for all types of couriers (pedestrian, motorist, cyclist)
Ability to work in automatic and semi-automatic courier management mode
It is resource-intensive and impractical to plan from scratch the functionality of a full-fledged system. We decided to go with the MVP product To do this we needed to:
Applied methodology
Project results
Got a working innovative product that automates business processes of order-taking, food production and delivery
Saves staff of logisticians
by 90%
Reduces headcount of couriers
by 20%
Reduces operator headcount
by 70%
Provides high customer return, eliminating tardiness
for 95% of orders
Allows you to increase profitability
more than 15%
01
Takes orders, defines delivery time
Distributes orders among couriers (orders are assigned to couriers based on traffic congestion, order overflow, courier "breakdowns" and "no-shows", weather, etc., with minimum delays)
Distributes food to workshops and chefs
Marketing the current customer base
Responds to disruptions (delivery guy breaks down, cook goes on break, etc.)
Oversees efficiency at all stages
Supervises on-time delivery, no late deliveries
Collects and analyzes feedback (quality control)
02
Spent
more than 20 00 hours
Held
over 1000 meetings
Timeframe for the development and implementation of the pilot
over 2 years
03
Showed
8x growth
Processes orders per day
more than 1.5 thousand
Became
one of the leaders (dark kitchen) in Ukraine
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