Businessprocess,contentanddocumentmanagementsystems
Companies in the development stage strive to improve their efficiency and competitiveness in the market. Having analyzed the business processes of dozens of companies with a staff of 100 to 5,000 people, we have become convinced that, regardless of the size of the company and established business processes, most companies share weak automation of decision-making and approval chains.
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The absence of disruptions in business processes is a task that companies successfully solve on their own, but accelerating decision-making and approval chains is a major problem.
In one large company, we managed to reduce the procurement approval process from 2-3 days to 1 hour, thanks to the approval in a chatbot we developed for managers. In another company, we provided the ability to deliver more than 3,000 orders per day with 0.5% delays in orders, compared to 30% before the implementation of the automation system, and similarly, reduced the average mileage per order from 7 to 4.5 km.
Similarly, document and content management systems have helped ensure a single standardized accounting, reduce the time required for the legal department to process a contract, and detect document leakage thanks to the use of stenography.
Proper implementation of such systems allows automating and optimizing key business processes, ensuring security and control over information, as well as reducing costs and simplifying data management. However, for successful implementation, it is important to conduct a thorough analysis of your business requirements, choose suitable technologies and platforms, and provide user training and support. It is crucial to select an experienced contractor who will help you avoid mistakes and save time during the implementation stage.
Developing and implementing such systems is an essential part of our activities. Our experts, with over 11 years of experience in the field of business process management systems, will conduct a detailed analysis of your business and its needs and help you choose the optimal solution, whether it is developing an individual system or implementing a ready-made product. We provide a full range of services, starting from requirements analysis and ending with full support and technical assistance for the implemented system.
Tasks that a company can solve when implementing business process, content, and document management systems:
- Automation and standardization of business processes
- Providing a unified storage and access control to information
- Optimizing employee work and reducing their workload
- Accelerating management decision-making
- Flexibility and scalability of solutions for business growth and development
Our services include:
- Analysis of current business processes and identification of management system needs
- Development of individual business process, content, and document management systems
- Implementation of ready-made solutions with adaptation to your business specifics
- Training employees to work with new systems
- Technical support and maintenance of implemented systems
Choosing the right contractor for the development and implementation of business process, content, and document management systems will allow you to focus on your core business, confidently entrusting them with the solution of complex technical and organizational issues.
Please feel free to contact us with any questions. We are happy to become your reliable partner on the path to digital transformation and successful development of your business.
Implementation of ready-made CRM systems
SKALAR specialists will help select and implement the optimal off-the-shelf CRM system based on your goals. We work with modern platforms (1C-Bitrix24, amoCRM, etc.) and know their strengths. A ready-made solution allows you to start the project quickly, while our team takes care of fine-tuning the system, customizing functionality for your processes, and migrating data from old databases. As a result, you get all the advantages of an industrial platform tailored specifically to your business.
Custom CRM development from scratch
When system requirements go beyond the capabilities of standard products, we offer custom CRM development. This is relevant for companies seeking a unique solution that fully reflects their internal processes and know-how. We will design the architecture, build the backend and frontend, implement the necessary business logic, and handle integrations. This approach ensures maximum flexibility — the system evolves with your company and can scale to any workload.
CRM for sales and marketing departments
CRM systems are often the primary tool for sales departments. We implement CRMs that help effectively manage leads and deals: from automatic lead collection across multiple channels (website, calls, email) to task assignment and execution control. The system builds a unified sales funnel, reminds of next steps, logs all client communication, and automatically generates proposals, invoices, and other documents. Integration with email and messengers allows correspondence directly in the client card. The marketing department gets tools for database segmentation, email campaigns, tracking customer reactions, and analyzing campaign conversion. Management can always access up-to-date sales forecasts and take timely actions.
CRM for customer service and support
For companies where after-sales service is crucial, we implement CRM modules for support teams. The system tracks customer requests from all channels (phone, chat, email), logs tickets and incidents, and monitors resolution times. Built-in business processes help distribute tickets, control SLA compliance, and create a knowledge base. Management receives statistics on response speed and quality, allowing continuous service improvement and increased customer satisfaction.
Comprehensive portal solutions with CRM
CRM systems are often part of a larger ecosystem. SKALAR has expertise in building corporate portals and B2B accounts with built-in CRM functionality. For example, for the major insurance company British Auto Club, our team developed a unified solution: a CRM system and an internal corporate portal. The project was large-scale — over 1000 employees work in the new system. We deeply customized the standard CRM platform, developed over a dozen unique modules for the specific needs of the insurance business, and integrated telephony and third-party services. Thanks to a well-thought-out architecture, the system is fail-safe and capable of handling thousands of operations per day. This case shows we’re ready to tackle challenges of any complexity — from standard implementations to building high-load distributed client management systems.
Unified system – unified workspace
All data and functions are located within a single system — employees work in a familiar environment, and information is not scattered across different programs.
Budget and resource savings
Using an existing platform is often more cost-effective and faster than implementing a new system from scratch. You avoid paying twice for what you already have and minimize expenses on licenses and infrastructure.
Convenience and acceptance for employees
Staff do not need to learn an entirely new system — a familiar interface makes the transition smoother. Automation is integrated into existing processes gently, without stress for the team.
Fast customization for your needs
Modern CRM systems (such as Creatio or Uspacy) allow flexible configuration of business processes using low-code tools. This means business logic can be modified faster and cheaper, with changes possible even without complex code development.
Order development
BPM/ECM Platforms
Popular systems for process and content management, including Creatio, Uspacy, Camunda, and others. The choice of platform depends on your goals and infrastructure — we work with both commercial products and open-source solutions.
Modeling Notations and Standards
When describing processes, we apply BPMN 2.0 (the business process modeling standard) and UML. To define business rules and decisions, we can also use DMN. Adhering to widely accepted standards simplifies system understanding and integration.
Integration and Architecture
Our solutions are designed with seamless integration in mind. We use REST and GraphQL APIs to connect with external services and, if needed, SOAP integrations. Real-time data exchange, microservices architecture, and event-driven approaches are supported wherever they increase efficiency.
Databases and Infrastructure
We work with high-performance databases (both relational and NoSQL — depending on requirements), cloud technologies, and containerization (Docker, Kubernetes) for scalability. This ensures our solutions operate reliably under high loads and scale easily as your business grows.
Successful cases of implementation of business process management systems, content, and document management systems